G Mantella Ltd. Returns Policy
The company believes strongly in customer satisfaction. As part of this, and outside of statutory rights, we will offer an exchange or credit note for items that are returnable.
We will also strive to ensure the customer is aware of potential issues that may affect their jewellery to minimise the possibility of a return.
Customer’s statutory rights are not affected by the policy. This will include those defined under the Sale of Goods Act 1979 and later amendments, among other enacted laws.
- For health & safety reasons, earrings are not resaleable and are excluded from any refund.
- Items bought in a sale (as evidenced by the price on the receipt) are excluded from refunds.
- Commissioned items are non-returnable.
- Modified, customised or resized rings or jewellery cannot be returned.
- Items in a condition that would not allow for a resale are excluded from refunds.
- Preowned jewellery is excluded from returns.
Items must be returned in a perfect condition, unworn and in the original packaging. The receipt (proof of purchase) is required as the items must be returned within the following timescale:
Jewellery/ watches & other items 14 days from purchase date
This applies to items bought from within our store or online. The Manager, by agreement, can extend these timescales.
If there is a fault with the item, we will replace the item or fully refund if preferred.
Other items are inclusive of clocks, picture frames, pens, ornaments and other accessories.
Returnable items bought from our online store can be returned for a full refund minus the original postage and packaging costs incurred.
Returnable items bought in our shop can be exchanged or returned for a credit note of the same value, as the item will have been seen/held.
Faulty items will be exchanged for an alternate item or a full refund given.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.*
*Items bought in the store are not eligible for a refund. Unwanted items purchased in store will be issued a credit note.
Late or Missing Refunds
If you haven’t received a refund yet, first recheck your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
If the item were marked as a gift when purchased and shipped directly to you, you would receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they shall find out about your return.
To return your product, you should mail your product to 109 High Street, Barnet EN5 5UZ.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. Please use a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Please note that our online refund and returns policy is different from our in-store policy.